Terms and conditions of use
Domestic Cleaning Terms and Conditions
ICS will perform the cleaning specified by the Client in a professional manner. ICS reserves the right to make changes to any part of these Terms and Conditions without notice. By ordering any part of ICS services via telephone, e-mail or website the client is agreeing to be bound by ICS and Conditions of Service.
When booking a cleaning service, the Client is obliged to provide details of name, address and telephone number. The Client accepts these Terms and Conditions unless he/she contacts the Company before the cleaning session has started.
ICS reserves the right to suspend cleaning services if monthly or any other payments are missing.
The client understands that the price he/she has been quoted does not include anything apart from cleaning labour as per quoted.
All fragile and breakable items must be secured or removed. Any pictures, photographs, prints, paintings, mirrors, wall art, must be firmly secured to the wall. If any are not properly secured it has to be brought to the ICS attention.
Estimates of how long it will take our operatives to carry out the service required are based on the average time it takes to clean a property of a similar size to the client's. It is difficult to estimate precisely how long such tasks may take and as such a degree of flexibility may be required.
ICS agrees to provide a completed Schedule, which can be downloaded from the website, or supplied by your cleaner on the day of the quotation.
All cleaning materials and equipment needed for the required work are to be provided by ICS unless other arrangements have been made with ICS.
We provide a Free of Charge Key Holding Service but if a ICS Manager needs to collect keys from a third party's address outside the postal code of the premises where work is to be carried out then a £10.00 charge will apply.
All keys will be tested prior to work commencing by the Manager of ICS. Any keys provided must open the lock(s) without any special efforts or skills. This applies to all external doors, internal doors and security shutters/Gates.
ICS will not be responsible for keys failing in locks or triggering any alarm systems. Clients should give any special instructions for deactivation/activation of any household alarm systems.
ICS provides Public and Employer's liability insurance. The policy covers any accidental damage caused by an operator working on behalf of ICS, reported to the company within 24 hours of service completion.
Insurance cover does not include anything that may break down or stop working at any time such as dishwashers, washing machines, ovens, cookers, extractor fans, fridge and freezer. Nor does it include any other items of instability of which the client is already aware of, such as bathroom appliances or any fixtures. The Client is obliged to warn the Company or the cleaner about appliances that are poorly fixed or not in full working order.
In the event that the client is not satisfied with the standard of work, he/she should contact the company within 24 hours after the completion of the service. Unless good reason is given for late notification of any complaint, the company will not consider any complaints which are notified after such period of 24 hours.
In the event of complaint the client will allow the company to send a cleaner back to the client’s property to complete the work to the client’s satisfaction and the company will not normally refund any payment if it is not permitted to return to the client’s property to complete the clean. The Kleen Team reserves the right to return a cleaner no more than once.
End of Tenancy cleaning
The property must be vacated with keys made available to ICS management before commencement of the service.
For the servicing of End of Tenancy Properties, power, lighting, water and gas/heating must be available prior to commencement of work.
The client agrees to pay a percentage of the quote as a cancellation fee. In the event of a lock out, being turned away, no water or power available at client’s premises or problem with clients keys. This is to cover administration and the cost of cleaner’s time.
Carpets and Flooring
ICS will not be responsible for failing to remove old permanent stains such as burns, paint, debris that cannot be removed with a vacuum cleaner. Existing damage will be reported prior to commencing work.
We offer a Carpet Cleaning Service, which can be arranged for you at an additional cost.
ICS accepts most methods of payment. ICS stresses that payment should be made on the day of cleaning in the following methods of cash, cheque or bank transfer.
ICS bank details can be made available upon request. Alternative arrangements for regular clients to pay on a monthly basis can be arranged. Please telephone the office for further details.
Regular clients: A cancelation fee may apply if he/she cancels the scheduled cleaning appointment less than 48 hours prior to its commencement.
Other Terms and Conditions not included above
The client agrees to pay a percentage of the quote as a cancellation fee in the event of a lock-out caused by our cleaners being turned away; no one home to let them in; no water or power available at client's premises or a problem with clients keys. If keys are provided they must open the lock without any special efforts or skills. If an initial deposit has been paid to ICS then the client agrees that the deposit may be used to cover the cancellation fee.
ICS reserves the right to charge any client for non-notification on a pre-booked cleaning schedule. It will be based purely on an individual case by case bases, this does not affect your statuary rights.
These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom. The Kleen Team reserves the right to make any changes to any part of these terms and conditions without giving any prior formal notice.
Please take time to browse through our website. If you have any questions then please do not hesitate to call ICS, we will be glad to assist you or answer any queries that you may have.
For a Free of Charge‚ No–Obligation Quotation contact ICS on 01223 412427 or on our Mobile numbers 07504955565 or 07914361628‚ or alternatively use the form on our Quotation Page